Terms of service

Price and Availability
The price listed on the Website does not include V.A.T. as we are not yet V.A.T. registered. The final purchase price in the E.U. includes the cost of the goods and delivery charges but not any other relevant import, export or local taxes that are relevant to you the purchaser - items are delivered delivered duty unpaid (DDU). These costs are the sole responsibility of the purchaser. For orders outside the E.U. the final purchase price includes the cost of the goods and delivery charges but not any relevant import, export or local taxes that are relevant to you the purchaser - items are delivered delivered duty unpaid (DDU)These are the sole responsibility of the purchaser.

We try to list current availability information for products sold by us on the Website. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e–mail if any products you order turn out to be unavailable.

In the unlikely event that something that has been ordered is out of stock we will part–ship and give you the option of a refund/exchange on the outstanding item/ items or the option of having the item charged to you and then sent on when it comes into stock if this can be possible within a reasonable amount of time.

After the order is received we will confirm your purchase by email including the details, description and price of your purchase (the "Confirmation Email"). The contract between us (the "Contract") will only be formed when we send you the Confirmation Email. Please ensure you enter your email address where requested. The Contract will relate only to those Products whose purchase we have confirmed in the Confirmation Email. We will not be obliged to supply any other Products which may have been part of your order until the purchase of such Products has been confirmed in a separate Confirmation Email. Payment of the price plus delivery charges must be made in full before dispatch of the goods.

Product Care
Products should be hand washed in cold soapy water. Any damage from normal use, washing or wear and tear is the responsibility of the purchaser. 

Trade Description
We have made every effort to ensure photography, description and details are correct and accurate. However, slight differences in colour and texture may occur and manufacturers’ specifications may change slightly after going to press. Please note all measurements are approximate.

Risk and Title
The risk in the Products shall pass to you on completion of delivery. 

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including shipping costs.

Liability
Nothing in these Terms and Conditions shall limit or exclude our liability for: (i) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); (ii) fraud or fraudulent misrepresentation; (iii) breach of the terms implied by section 12 of the Sale of Goods Act 1979; (iv) defective products under the Consumer Protection Act 1987; or (v) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Subject to the above, we shall under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, any indirect or consequential loss or damages arising under or in connection with the Contract, however caused or arising.

Force Majeure
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Laws
The terms of use shall be governed by and construed fully in accordance with the laws of England and Wales. You and we agree to submit to the exclusive jurisdiction of the courts located in England and Wales.

Changes to these Terms & Conditions
Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Terms & Conditions.

Questions, comments and requests regarding these Terms & Conditions are welcomed and should be addressed to info@satchclimbing.com